Contact Thrill Casino – Reaching Support from New Zealand

For New Zealand players who need to contact Thrill Casino, the available channels are straightforward and connect you directly with the support team. Whether it’s a bonus question or an account issue, someone will review your case and respond with a clear answer.

Live Chat – The Fastest Way to Speak With Someone

Most players use live chat because a support agent responds quickly. Simply click the chat icon at the bottom of the page, and our agent will typically respond within a short time. It works well even on patchy mobile data, which is why many New Zealand users stick to this method.

People often use chat for things that require a quick explanation — checking a wagering rule, confirming a document upload, or simply asking why something isn’t displaying as it should.

Email – Best for Longer or Detailed Questions

If your message requires screenshots or a more detailed explanation, email is a more effective and transparent means of communication.
You can write to us at:

[email protected]

Replies don’t take long — usually within a day. We read messages carefully and reply in plain language so you know exactly what to do next. It’s also helpful when you want a written record of a conversation, such as for payment queries.

Updates on Social Pages

We occasionally post general news updates on our social channels, such as planned maintenance or the launch of new features.
These channels aren’t used for account issues, and support will never request personal details there. To avoid impostor profiles, access them only through the official website's links.

If Something Needs a Closer Look

Sometimes a situation requires more than a quick chat.
If a game round is interrupted midway or a withdrawal appears to be stuck, you can request that the team review it more closely. The senior staff member goes through the provider logs and system records to determine what happened. This extra step exists to give New Zealand players an answer based on evidence, not guesswork.

Contacting Support From Anywhere in New Zealand

Thrill Casino’s support tools work the same way no matter where you are — Wellington, Christchurch, Tauranga, or anywhere else.
Messages load cleanly on phones, and you can attach screenshots without needing a separate app. The idea is to make support available even if you’re in the middle of something and only have your phone handy.

If You Need Help Right Now

Support is available 24/7 for New Zealand players. Whether you contact Thrill Casino through chat or email, you’ll connect with a real team member who can assist you right away.